Refund policy

We offer a 30-day return policy, so that means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition as it was when it was delivered.  Specifically we mean: unused with no damage or indications of wear, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@dude-bro.com. Please note that returns will need to be sent to the following address: 259 Pheasant Rd W Unit 11  Twin Falls, ID 83301 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@dude-bro.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item shows any signs of damage or if you received the wrong item.  The quicker you let us know the quicker we can evaluate the issue and make it right.  If item was damaged in shipping, we typically will send a replacement without the need for a return

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)  Please reach out via email, if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get an exchange processing and out to you, is to return the item you originally purchased, and once the return is accepted (we can typically do this over email prior to getting the item back to us), make a separate purchase for the new item.  As long as the return is accepted we will generate a code to for the new item to be sent and at that point charging/refunding any difference in price.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dudebrotactical@gmail.com.